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Placing an Order
Ordering one of our Toyboxes online is easy,
but before you click on an 'Order Form' button, you do need to read our full
Product Information and these Order Terms.
When you are ready, click on an 'Order Form' button and follow the on-screen instructions to specify your
chosen Toybox options and to complete and submit your Order Form. You may
alternatively print
off and submit the Order Form to us by post.
Note: No payment is required at the point of
submitting your Order Form.
We will review your Order Form and clarify with you
any aspects which appear uncertain or incomplete. We may acknowledge receipt
of your Order by email or by post, but we will only accept your Order after we
have determined that we can supply the goods specified within a reasonable
period of time.
Your Order is accepted when we send an Order
Confirmation & Invoice to the email address you specify in your Order
Form. If you submit your Order Form by post and do not specify an email
address, we will send an Order Confirmation & Invoice by post to the
billing address specified in your Order Form.
The total cost of your Order,
including any packaging surcharge and the cost of arranging
delivery on your behalf, will be clearly set out in our Order Confirmation & Invoice.
Important: Please check the information shown in our
Order Confirmation & Invoice carefully and advise us of any discrepancies
promptly by
email or phone. The Order Confirmation & Invoice will include the draft
artwork for your requested engraving(s). Paying or arranging payment of our
Invoice will constitute your approval of both the engraving artwork and the
order information shown.
How & When to Pay
Note:
As our Toyboxes are made to specific
customer order, please note that the processes of engraving (where
applicable), finishing and packaging (where applicable) your Toybox will not commence until after we
receive confirmation of cleared payment of our Invoice.
You can pay our Invoice in a number of ways:
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If you have
telephone or internet home banking service with a UK bank, you can request
your bank to make an electronic 'BACS' payment directly to us (our account
details will be set out in our Invoice). It is important that you use our
Invoice No as the payment reference. Please then email us to advise us of
your 'BACS' payment.
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If you order
online via our website, the email Invoice we send you will include a
web-link directing you to Paypal, the secure on-line payment service,
where you can make payment using your credit / debit / charge card. You do
not need to have a Paypal account to make a card payment to us via Paypal.
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You can send us a personal cheque (drawn on
a UK bank), a bank draft or an international money order by post. Please
make it payable to The Wood Toybox Company and write your name and our
Invoice No on the back. If you choose to pay by personal cheque, our
completion date may extend beyond that estimated and shown in
our Order Confirmation & Invoice to allow time for your cheque payment to
clear.
Please do not send cash through the post.
Completion & Delivery
We will endeavour to
complete your
Toybox within 7 to 10 working days after receiving payment for your Order, but
seasonal variances do occur (e.g. pre-Easter and pre-Christmas periods and
during the summer holiday period when our workshop closes for 4 weeks). Our Order Confirmation & Invoice
will show our estimated completion date for your ordered goods,
but the date shown does presume your prompt settlement of the Invoice.
We will email or telephone you to confirm when
your Toybox is ready and to finalise the collection or delivery arrangements.
Our Toyboxes are large, quite heavy and finely
finished items of furniture intended to be collected by customers in person.
However, where requested, we can arrange
on your behalf
delivery by an independent parcel carrier at cost to addresses throughout
the UK, Ireland, the Isle of Man and the Channel Islands. For other
destinations, please enquire before placing an order. You may make
your own collection and delivery arrangements which we will help facilitate
by packaging the Toybox ready for collection on an agreed date.
Important: If any issues arise in relation to carriage and
delivery after the Toybox has been collected from us, including loss or
damage in transit, you will need to address them directly and exclusively
with the carrier. We will provide you with all reasonable assistance and
information in that regard.
Note:
There is no packaging cost for part-assembled Toyboxes, however fully
assembled Toyboxes carry a GBP 12.50 packaging surcharge.
Cancelling Your Order
You may cancel your Order in writing provided we receive your
cancellation notice (either by email or by post) before the goods
you have ordered are collected from us.
If you have paid for your Order and you cancel it before the goods
are collected from us, your refund will be the amount you have paid for the goods
being cancelled and any packaging surcharge, less:
No refund will be made in relation to any delivery service which has already been arranged by us unless it can be
cancelled without cost.
Our
Returns Policy
We
believe you will be satisfied with your purchase, but you may still return your
purchase to us for any reason within 7
calendar days of collection / taking delivery, provided:
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you have
not commenced assembly of your Toybox (where
supplied unassembled);
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you arrange for the
goods to be delivered back to us and the goods are received by us within the 7 calendar days period;
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the goods being returned are complete and are received by us in fine condition for resale
as new;
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the goods being returned
are properly packaged in their original
packaging (where packaging was provided).
Your Toybox is a made-to-order product. If the return conditions
set out above are all met, your refund will be the amount you have paid for the goods being
returned less:
No refund will be made in relation to any packaging
surcharge (unless the packaging is returned to us complete and in fine condition
for re-use), nor in relation to any delivery service which
has been provided.
Except as provided for above, offers to accept the
return of goods and make refunds are entirely at our discretion.
Your statutory rights are not affected by these terms.
Data Privacy
To proceed with an Order,
we have to process and store relevant customer information about you and may provide some of that information to third parties who are involved with
an
Order (e.g. secure on-line payment service companies and parcel carriers). By
placing an Order with us, you agree to your data being processed and stored by The
Wood Toybox Company in accordance with the requirements of the UK Data
Protection Act. We do not receive or store any information relating to
customer credit / debit / charge cards.
Except as stated above or as may be required
by law, we will not provide your customer information to third parties.
From time to time, we may advise you
of our new product developments which we believe may be of interest to you. If
you do not wish to receive such advices from The Wood Toybox Company, please
let us know.
Design Changes
Our products are continuously reviewed for
possible improvement or enhancement. We reserve the right to make minor
changes at any time in their design or in the materials used in their
production and without prior notice to supply you with products which may be
at slight variance to those described or shown on our www.woodtoybox.co.uk
website and in our product literature.
VAT
The prices indicated for
our products and services are inclusive of any Value Added Tax which may be due and
payable by EU customers at the prevailing UK rate. The amount of any VAT payable will be
shown separately on your Invoice. The Wood Toybox Company is not at
the present time required to register for, charge or collect Value Added Tax
on its products sold and services provided from the UK.
About Us
The Wood Toybox Company is a UK
sole trader business based
in Hampshire, England. The proprietor is Edward C More.
Our principal business is the design,
manufacture and supply of traditional toy and hobby furniture to customers
resident in the United Kingdom, Republic of Ireland and other European Union
countries.
You can contact us by:
| EMAIL |
* |
sales@woodtoybox.co.uk |
| PHONE |
' |
+44 (0)1256 702867 |
| POST |
+ |
182 High Street, Odiham,
Hampshire RG29 1NP, United Kingdom |
WTB Order Terms v3.0 - July 2010
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